| faith believing that I would be flying
on the A-380, I can't afford to pay that extra amount and I'm not at all
interested in flying all the way to Sydney, then Singapore on an old Boeing
747, then back to Bali, best I cancel and just fly JetStar to Bali. |
|
|
$220 Cancellation
Fee
|
| The operator said certainly Sir we
can do that for you, we just subtract a $220 cancellation fee from your
refund. What!, I thought to myself, that means including the JetStar ticket
to Sydney I will be minus A$ 300 plus. I said to the operator, I know my
ticket has a $220 cancellation fee, but I think in this case it should
be waived, because it is Singapore Airlines that changed the aircraft,
why should I pay when you can't deliver? |
| The operator tried to sound understanding
and then said, could you hold on, I will speak to my supervisor and see
if we can help. |
|
|
|
|
| Some 8 minutes later he came back
on line and said we may be able to do something, a Singapore Airlines representative
will call you in Bali tomorrow. The call finished, just under half an hour,
costing upwards of $50. |
|
|
Insomnia
|
| That night I barely slept,
I had been so looking forward to the Airbus |
| A-380 flight and at my age there
are not many things that can stimulate youthful excitement like that has
for me. How sad if I can't do the flight that I had been dreaming about. |
|
|
|
John A-380 Dreaming
|
|
|
|
|
The Next Day
|
| We waited and waited and waited some
more, then finally at around 3 pm an operator, who gave his name as Darren,
from Singapore Airlines rang from Australia. |
|
|
| No joy, the same story, re-book on
the 15:25 A-380 flight and the next day 09:30 flight, sorry we cannot include
a hotel, you pay A$ 941.54 extra, plus a A$ 50 re-booking fee. Darren said
we are sorry, with an on line booking we can do nothing, you just change
it your self. |
|
 |
|
| I complained bitterly, Darren was
sympathetic and said he understands that I wanted to fly on the A-380 but
there was nothing more he could do - End of call |
|
|
|
SQ Ring Back
|
| Fifteen minutes later Darren rings
back from Singapore Airlines and says he has discovered if I book the afternoon
16:40-19:10 flight to Bali on the next day the 20th, I will only |
|
|
| have to pay the $50 change fee. Although
not an ideal conclusion, I though, well $50 is far better than $
991.54 or a $ 220 cancellation fee. |
|
We're Back on the A380
|
| I log on to the Singapore Airlines
web site to change the booking, when the price appears it is not $50, but
an extra $55.54 for the ticket. Well I guess better than $991.54. And I
even got the same seat. |
|
|
| We now just hope and pray SQ |
| don't change the aircraft again. |
|
|
|
